Order and Dispatch
Bespoke Garments: Please note that all our bespoke clothing is made to measure. Once you've placed your order, our administrative team will promptly contact you to obtain the necessary measurements before commencing production. After receiving all the required measurements, production may take up to 2 weeks as everything is crafted in-house. We ensure your abayas are perfect and meet the high standards we advertise on our website.
Pre-Made Garments: Pre-made garments take 2-3 working days for dispatching.
Returns/Refunds
Bespoke Garments: All our bespoke garments are non-refundable and non-exchangeable due to each garment being specifically tailored for you.
Pre-Made Garments: Pre-made garments are non-refundable due but are available for exchange within 3 days of delivery.
Shipping
We currently ship within the UK. We are in the process of expanding our sales internationally; shipping charges may vary. Please contact us via the contact form if you wish for our products to be delivered outside the UK.
Shipping Delays
Please bear with us during busy periods such as Ramadan, Eid Al-Fitr, and Eid Al-Adha. These are very busy times for us, so manufacturing and delivery may take longer than usual.